Getting Started
Can I make an Owner Portal account?
Yes, if you own a property and have a vendor number, you can make an account.
How do I create an account?
Go to chahcvportal.org and click the "Sign Up" button.
What do I need to make an account ?
You need your vendor number and the email address you gave CHA.
What if I get an error message ?
Check if you are using the right email. If you still have trouble, call the CHA Customer Call Center at 312-935-2600.
Do I need an email address ?
Yes, you need an email address to create an account.
Can my team help manage my properties ?
Yes, you can make sub-accounts for your team. First, create your own account. Then, go to "My Account" and click "Sub-Accounts." Add your team’s email addresses and set passwords for them.
Logging In
I forgot my password. What do I do ?
Go to the login page and click "Forgot your password?" Enter your email and you’ll get a link to reset your password.
I forgot my email. What do I do ?
Use the email you get CHA messages on. If you’re not sure, call the CHA Customer Call Center.
My account is locked. What do I do ?
Call the CHA Customer Call Center to unlock your account.
Managing My Account
How do I change my password ?
Go to "My Account" and click "Change Password." Enter your old password and then your new one.
Can I see all my properties at once ?
Yes, if you use the same email for all your vendor numbers, you can see all your properties in one account.
How do I update my email or phone number ?
Go to "My Account" and click "Update My Email Address" or "Update My Phone Number." Make your changes and click "Submit."
How do I change my business address ?
Go to "My Account" and click "Change My Address." Enter the new address and click "Submit Update Request."
How do I change my notification settings ?
Go to "My Account" and click "Notification Preferences." Check or uncheck the boxes for the emails you want to get.
How do I submit documents ?
Go to "My Account" and click "Document Center." Select your vendor account, tenant name or voucher number, and document type. Attach your document and click "Submit."
Inspections
How do I see my inspection schedule ?
Go to "Inspections" and click "Inspection Appointments."
How do I see my inspection results ?
Go to "Inspections" and click "Inspection Results."
Can I request an inspection online ?
No, you need to call the CHA Customer Call Center. But you can pay re-inspection fees online.
How do I dispute inspection results ?
You can’t dispute results online, but you can email hcvpinspections@thecha.org with your dispute and documents.
Can I send self-certification forms online ?
No, email the form and photos to hcvpinspections@thecha.org. Download the form from "Resources."
How do I request an inspection extension ?
Download the form from "Resources," fill it out, and upload it in the "Document Center."
How do I pay my re-inspection fee ?
Go to "Inspections" and click "Pay Re-inspection Fee."
How do I send other documents ?
Upload them in the "Document Center."
Payments
How do I change my direct deposit info ?
Go to "Finance" and click "Change Direct Deposit Info." Fill in your bank details and upload a voided check or bank letter.
How do I see my payment records ?
Go to "Finance" and click "View My HAP Statements."
How do I get my tax forms ?
Go to "Finance" and click "View My 1099."
How do I request a rent increase ?
Go to "Finance" and click "Request a Rent Increase." Fill out the form and sign it online.
How do I check my rent increase request status ?
Go to "Finance" and click "Rent Increase Tracker."
How do I see my units in abatement ?
Go to "Finance" and click "View My Abatements."
How do I request vacancy payments ?
Download the form from "Resources," fill it out, and upload it in the "Document Center."
Moves
How do I check if a tenant can afford my unit ?
Use the "Affordability Calculator" under "Moves." Fill in the tenant’s information and click "Submit."