CHA primarily conducts business with HCV applicants, participants and property owners/managers via online portals, email and phone. While in-person appointments and paper forms are available by request, CHA encourages everyone to try the remote and paperless system first. Digital requests are more easily tracked, which limits repeat requests and therefore processing delays.
CHA’s primary account management tool for HCV property owners is the HCV Owner Portal, where you can:
View your properties and tenants
Update your contact information
Create sub-accounts for staff
View inspection appointments and results
Download HAP statements and IRS-1099 forms
Submit and track RTA packets
Request and track rent increases
- And more
Want more information? Check out the HCV Owner Portal FAQs.
Contact HCV Owner Services
CHA’s HCV Program offices are open from 8:30 a.m. – 5:00 p.m., Monday through Friday (closed weekends and in observance of federal holidays).
CHA operates a dedicated Owner Services Department to help current and prospective HCV property owners and managers navigate various aspects of the HCV Program, including:
- Program policies and procedures
- Owner Account changes (i.e., direct deposit, contact information, management, etc.)
- Completing, signing and submitting forms (i.e., RTA packet, HAP Contract, Change of Ownership/Management, etc.)
- Program-related issues
- And more
While CHA has three HCV Regional Offices, the Owner Services Department operates exclusively from CHA’s Central Office, 60 E. Van Buren Street, Chicago, IL, 60605 and can be reached directly via email at ownerinfo@thecha.org.
HCV property owners may also contact the CHA Customer Call Center by phone at 312-935-2600 (TTY 312-461-0079). If the call center representative cannot assist, they will assign the inquiry to the appropriate team.
Note: HCV Regional Offices are open for appointments and document drop-off only.
Schedule an Appointment
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