Account Management
CHA primarily conducts business with HCV applicants, participants and property owners/managers via online portals, email and phone. While in-person appointments and paper forms are available by request, CHA encourages everyone to try the remote and paperless system first. Digital requests are more easily tracked, which limits repeat requests and therefore processing delays.
CHA’s primary account management tool for HCV participants is RENTCafé, where you can:
- View your family information, such as household members and income affiliated with the account.
- Access HCV Resources and read important news and announcements from CHA.
- View your HQS inspection information, including appointments and high-level results.
- Complete your Re-Examination appointment (when it's time).
- Request an Interim when you experience changes in your household (loss of income, the addition/removal of a household member, etc.).
- And more
Ready to manage your account online? Click here to log in or see below for guides and videos to help you get started!
Events and Education
Managing Seasonal Affective Disorder
Seasonal affective disorder (SAD) is a type of depression that occurs when seasons change. Hear from a mental health expert on ways to manage this change in mood and behavior.
Tuesday, December 17, 1 p.m. to 2:30 p.m. | Click Here to Register
Can't make a session or looking for a specific topic? There are dozens of on-demand webinars available online. Click here to view the most popular recordings of all our past sessions.
Have an idea about HCV Education and Events? We want to hear from you! Whether you've never attended one of our sessions before, or attend every week, share your suggestions. Click here to complete a short survey.
Forms & Documents
Expanding Opportunities in Housing
HCV Health and Wellness Program
Request for Reasonable Accommodation Form
Guides and Videos
HCV At a Glance Flyer | HCV en resumen
How to Complete Your Upcoming Online Re-Examination Appointment
How to Report Household Changes Using RENTCafé
Participant Pocket Guide | Guía de Bolsillo para el Participante
Video: How to Complete Your Upcoming Re-Examination Online
Video: How to Register for a RENTCafé Account
Video: Moving with Your Housing Choice Voucher
Newsletter for HCV Participants — Going Places
The HCV Program’s quarterly participant newsletter, Going Places, keeps you informed of CHA policy and resource changes and includes tips to help you in your daily life as well as information about upcoming events and educational opportunities.
Check out the latest issues below:
Going Places Q3 2024 - Spanish
Going Places Q2 2024 - Spanish
Looking for previous issues of Going Places? Log in to your RENTCafé account and click on 'HCV Resources' from your dashboard.
Regional Offices
CHA’s HCV Program offices are open from 8:30 a.m. – 5:00 p.m., Monday through Friday (closed weekends and in observance of federal holidays).
For account-related assistance, HCV participant families should contact the CHA Customer Call Center by email at hcv@thecha.org or by phone at 312-935-2600 (TTY 312-461-0079). If the specialists cannot assist you, they will assign the inquiry to the appropriate team.
At CHA, HCV participant families are not assigned to a specific caseworker, but instead to one of three HCV Regional Offices. Office assignments are based on the participant family’s ZIP code, or special program enrollment. See the table below for the current office assignments (subject to change) and make sure to attend appointments only at that location, unless otherwise instructed.
Note: Beginning September 1, 2023, all HCV Program offices will only see walk-in clients on Wednesdays. Anyone requiring assistance from back-office personnel on any other open office day will need to schedule an appointment with the form below. As always, anyone experiencing an emergency situation will be accommodated (wait times may vary).
HCV CENTRAL OFFICE | HCV WEST OFFICE | HCV SOUTH OFFICE |
New Admissions / Port Ins | 60607 | 60615 |