Account Management

CHA primarily conducts business with HCV applicants, participants and property owners/managers via online portals, email and phone. While in-person appointments and paper forms are available by request, CHA encourages everyone to try the remote and paperless system first. Digital requests are more easily tracked, which limits repeat requests and therefore processing delays.

CHA’s primary account management tool for HCV participants is RENTCafé, where you can:

  • View your family information, such as household members and income affiliated with the account.
  • Access HCV Resources and read important news and announcements from CHA.
  • View your HQS inspection information, including appointments and high-level results.
  • Complete your Re-Examination appointment (when it's time).
  • Request an Interim when you experience changes in your household (loss of income, the addition/removal of a household member, etc.).
  • And more

Ready to manage your account online? Click here to log in or see below for guides and videos to help you get started!

Events and Education

Winter Preparedness
Does your winter checklist need some work? Join us to learn tips and tricks for making sure you’re healthy and safe this winter. From energy efficiency to mental health, our experts will discuss how to set up both your mind and home for success.
Tuesday, November 12, 1 p.m. to 2:30 p.m. | Click Here to Register

Managing Seasonal Affective Disorder
Seasonal affective disorder (SAD) is a type of depression that occurs when seasons change. Hear from a mental health expert on ways to manage this change in mood and behavior.
Tuesday, December 17, 1 p.m. to 2:30 p.m. | Click Here to Register

Can't make a session or looking for a specific topic? There are dozens of on-demand webinars available online. Click here to view the most popular recordings of all our past sessions.

Have an idea about HCV Education and Events? We want to hear from you! Whether you've never attended one of our sessions before, or attend every week, share your suggestions. Click here to complete a short survey.

Forms & Documents

CHA Mobility Areas Map

Expanding Opportunities in Housing

HCV Health and Wellness Program

Request for Reasonable Accommodation Form

Guides and Videos

HCV At a Glance Flyer | HCV en resumen

How to Complete Your Upcoming Online Re-Examination Appointment

How to Report Household Changes Using RENTCafé

HQS Inspection Guidebook

Participant Guidebook

Participant Pocket Guide | Guía de Bolsillo para el Participante

Video: How to Complete Your Upcoming Re-Examination Online

Video: How to Register for a RENTCafé Account

Video: Moving with Your Housing Choice Voucher

Newsletter for HCV Participants — Going Places

The HCV Program’s quarterly participant newsletter, Going Places, keeps you informed of CHA policy and resource changes and includes tips to help you in your daily life as well as information about upcoming events and educational opportunities.

Check out the latest issues below:

Going Places Q3 2024

Going Places Q3 2024 - Spanish

Going Places Q2 2024

Going Places Q2 2024 - Spanish

Looking for previous issues of Going Places? Log in to your RENTCafé account and click on 'HCV Resources' from your dashboard.

Regional Offices

CHA’s HCV Program offices are open from 8:30 a.m. – 5:00 p.m., Monday through Friday (closed weekends and in observance of federal holidays).

For account-related assistance, HCV participant families should contact the CHA Customer Call Center by email at hcv@thecha.org or by phone at 312-935-2500 (TTY 312-461-0079). If the specialists cannot assist you, they will assign the inquiry to the appropriate team.

At CHA, HCV participant families are not assigned to a specific caseworker, but instead to one of three HCV Regional Offices. Office assignments are based on the participant family’s ZIP code, or special program enrollment. See the table below for the current office assignments (subject to change) and make sure to attend appointments only at that location, unless otherwise instructed.

Note: Beginning September 1, 2023, all HCV Program offices will only see walk-in clients on Wednesdays. Anyone requiring assistance from back-office personnel on any other open office day will need to schedule an appointment with the form below. As always, anyone experiencing an emergency situation will be accommodated (wait times may vary).

HCV CENTRAL OFFICE
60 E. Van Buren Street
Chicago, IL 60605

HCV WEST OFFICE
1852 S. Albany Avenue
Chicago, IL 60623

HCV SOUTH OFFICE
3617 S. State Street
Chicago, IL 60609

New Admissions / Port Ins
PBV Program
VASH Program
LevelUp
HOME (CTO/DPA)
60601
60602
60603
60604
60605
60606
60610
60611
60613
60614
60622
60625
60626
60640
60642
60645
60654
60657
60659
60660
60661

60607
60608
60609
60612
60618
60621
60623
60624
60629
60630
60631
60632
60634
60636
60638
60639
60641
60644
60646
60647
60651
60652
60656
60707

60615
60616
60617
60619
60620
60628
60633
60637
60643
60649
60653
60655
60827

Schedule an Appointment:

Central Office

South Office

West Office