CHA’s HCV Program offices are open from 8:30 a.m. – 5:00 p.m., Monday through Friday (closed weekends and in observance of federal holidays).

For account-related assistance, HCV participant families should contact the CHA Customer Call Center by email at hcv@thecha.org or by phone at 312-935-2600 (TTY 312-461-0079). If the specialists cannot assist you, they will assign the inquiry to the appropriate team.

At CHA, HCV participant families are not assigned to a specific caseworker, but instead to one of three HCV Regional Offices. Office assignments are based on the participant family’s ZIP code, or special program enrollment. See the table below for the current office assignments (subject to change) and make sure to attend appointments only at that location, unless otherwise instructed.

HCV CENTRAL OFFICE
60 E. Van Buren Street
Chicago, IL 60605

HCV WEST OFFICE
1852 S. Albany Avenue
Chicago, IL 60623

HCV SOUTH OFFICE
3617 S. State Street
Chicago, IL 60609

New Admissions / Port Ins
PBV Program
VASH Program
LevelUp
HOME (CTO/DPA)
60601
60602
60603
60604
60605
60606
60610
60611
60613
60614
60622
60625
60626
60640
60642
60645
60654
60657
60659
60660
60661

60607
60608
60609
60612
60618
60621
60623
60624
60629
60630
60631
60632
60634
60636
60638
60639
60641
60644
60646
60647
60651
60652
60656
60707

60615
60616
60617
60619
60620
60628
60633
60637
60643
60649
60653
60655
60827

Schedule an Appointment:

Central Office

South Office

West Office

If you are a property owner looking to schedule an appointment with the Owner Services Department, please click here.

Note: Beginning September 1, 2023, all HCV Program offices will only see walk-in clients on Wednesdays. Anyone requiring assistance from back-office personnel on any other open office day will need to schedule an appointment with the form below. As always, anyone experiencing an emergency situation will be accommodated (wait times may vary).